AT&T Internet Customer Reviews - BroadbandNow
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AT&T Internet Reviews

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Overall rating
3.4
3,263 reviews
Customer Service
3.4
Reliability
3.3
Speed
3.2
Value
3.1
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AI-Generated Summary

BroadbandNow review data presents a balanced picture of AT&T’s internet service. Customers often commend AT&T Fiber for its fast, reliable speeds and symmetrical upload/download performance, describing it as a strong value, especially when bundled with wireless services. Reviews frequently highlight helpful and courteous customer service experiences and note that newer offerings like AT&T Internet Air deliver convenient setup and decent performance where fiber is unavailable. However, some users report inconsistent speeds and billing frustrations, particularly in areas limited to DSL or fixed wireless connections. Sentiment is mixed overall—fiber users express high satisfaction, fixed wireless users report variable experiences, and most agree that AT&T is improving but still needs to expand reliability and availability across its network.

Pros:

  • Excellent fiber performance
  • Strong bundling value
  • Service quality

Cons:

  • Limited rural access for fiber plans
  • Variable performance on wireless plans
  • Concerns about rising rates after one year
  • Most Recent
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About Our AT&T Internet Customer Reviews

Internet providers don’t get much bigger than AT&T. In fact, by several measures, AT&T is the largest internet service provider of all. Customers all over the country have access to AT&T’s internet options, which include cable networks as well as super-fast fiber-optic connections.

But what about AT&T’s reputation? On this page, we collect reviews of AT&T from real customers who use the company’s internet service. The results: percent of reviewers are generally happy with AT&T. Where AT&T shines is in its availability and its top speeds. The fastest AT&T plans are even faster than those of high-speed rivals like SpectrumⓇ.

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